FAQs
SHIPPING
All our products are shipped directly from our independent designers and brands who use their own packaging and shipping provider.
SHIPPING TIMES & TRACKING
As we work with independent designers and brands, all shipping times are estimates. For a limited time, all orders will receive FREE world-wide shipping.
Please refer to each product page for information on where your order will be shipped from, as well as production times in the case of made-to-order items and dispatch time.
Once an item is shipped, you will receive an email with tracking information. If you purchased multiple items from multiple brands, you will receive one email per brand.
For any questions regarding shipping times and costs, please email: team3eib@gmail.com.
TAXES & DUTIES
Please note that the product price and shipping costs may not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination. Customers are liable to pay these. Please, see the shipping tab on the product page(s) to check the location of the item. Failure to do so will result in the item being returned and the taxes and return costs deducted from your refund amount.
3EIB is currently unable to accurately estimate and collect import duties for you. To get an indication of the cost to expect, you may want to check an online calculator.
Please keep in mind that these values are only estimates and that there may be discrepancies between what the calculator says should be charged and what is actually charged (e.g. calculator’s estimate would usually apply a standard VAT rate and it will NOT include the individual carrier’s admin surcharge for example).
RETURNS
Please note that items categorised as made-to-order, pre-order, jewellery, accessories, bags, lingerie and swimwear are exempt from our returns and refunds policy. Additionally, please be aware that certain designers do not permit returns or refunds, as explicitly mentioned on their product listings. If you have any questions about our items, please feel free to email team3eib@gmail.com.
For items that are eligible for returns, you are entitled to return your order for any reason within 14 days of receiving the order. If you wish to make a return, please email team3eib@gmail.com with "Return - your order number" in the subject line and the reason for return. Then, we will provide you with instructions and the return address.
You have the right to open the package and check the contents, but the product must return unused. All original packaging and price labels must be returned with the product without having been altered.
The refund will be processed within 3 working days of receiving the item. Please, note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods.
EXCHANGES
Please, email team3eib@gmail.com with your exchange request and a member of our team will help you. Customers are responsible for the associated shipping costs of exchanges, however, not all items are eligible for exchange such as made-to-order or pre-order. In some cases the designer may agree to an exchange which is up to their discretion.
PAYMENT METHODS
We offer different payment methods, including VISA, MasterCard, and Paypal. All information is encrypted using SSL encryption, which prevents unauthorised access to card details.
If you have any questions, do not hesitate to contact us at team3eib@gmail.com.